post title
Back

Our survey's results and what we've done about them

We’d like to thank everyone who helped us out with your feedback in our survey last month. Over 1,500 of you responded and gave us feedback

by Harry Machin Posted on 13 December 2016

We’d like to thank everyone who helped us out with your feedback in our survey last month. Over 1,500 of you responded and gave us feedback which has been invaluable to us.

Going forward we’ve already implemented some of the changes that you asked for including trialling live chat as a support channel in the control panel. The live chat is available 9am-5pm GMT, Monday to Friday.

At the end of November, we also released a chargeback whitelisting feature. This allows you to whitelist a player who has been banned as a result of our chargeback protection, a highly requested feature.

Some players can have chargebacks linked to their account which they were not responsible for, e.g. they may have had packages purchased for them. So this whitelisting feature is really useful for maximising the number of players who can buy from your webstore.

When assessing if a player is more likely to chargeback you can use the user lookup feature. After searching a username or UUID you will find the player's number of bans and overall chargeback percentage. You will also be able to see the player's purchase history from your store. Armed with this knowledge you can make a decision about a player's request to buy on your store.

We have also announced our winners of the £100 prize draws, so congratulations to LegitLand, McOxyDrug, NecurousFactions, RoyalNetwork and Crafted Nightmares. We will be continuing to use this feedback going forward and would like to thank you all again for taking part and keep an eye on your emails for any other surveys from us!

More from Tebex Blog

  • Tebex and Nodecraft Announce Game Server Hosting Partnership

    Tebex and Nodecraft Announce Game Server Hosting Partnership

    Tebex, a game monetization engine for game studios and game servers from Overwolf, announces a partnership to elevate products and services for new and existing customers of game server hosting provider, Nodecraft, Inc. Nodecraft, a premier game hosting provider, will provide a one-click integration for its customers in their server

    by Pedro Esparza Posted on 22 September 2023
  • Tebex Newsletter [Q1 2023 Edition]

    Tebex Newsletter [Q1 2023 Edition]

    Can you believe 2023 is already ¼  of the way behind us?  With that said, here is the first edition of our Tebex quarterly newsletter where we’ll be sharing some important matters, and updates regarding our platform. First, a look back at 2022 - we had some amazing accomplishments: * We

    by Pedro Esparza Posted on 06 April 2023
  • We're Acquiring Analyse.net

    We're Acquiring Analyse.net

    Since joining the Overwolf pack in March this year, our mission to create a new profession - the in game creator, has led us to researching many products across the game server industry. One product and team which stood out was Analyse.net, a new analytics platform designed at providing

    by Lee McNeil Posted on 18 November 2022